At neen, your satisfaction and overall shopping experience are our top priorities. To ensure a smooth process, we kindly ask that all returns meet the criteria outlined in our refund policy. We’re here to help every step of the way! Please review our refund and return policy carefully before making a purchase.
For hygiene and safety reasons, the following items cannot be returned or refunded once opened or used:
If these items remain unopened and in their original condition, you may be eligible for a return. Please contact us at contact@neen.ro sau Whatsapp 0749 404 814 within 30 days of receiving your order to initiate the process.
If you receive a defective or damaged product, please email us at contact@neen.ro sau Whatsapp 0749 404 814 within 30 days of receiving your order. Include:
Once your claim is approved, we will offer a replacement or a full refund.
Customers are responsible for covering the cost of returning items. We recommend using a trackable shipping service and retaining proof of postage, as we cannot guarantee receipt of your returned item.
If you purchased a neen product through a third-party retailer, such as eMAG, please contact their customer service directly for refund and return requests. Returns for these purchases cannot be processed through our website.
Refunds will be processed within 7-14 business days after the returned item has been received and its condition inspected to ensure it meets our return criteria. Please note that the refund will be issued to the original payment method used during purchase.
If you have any questions or concerns, please don’t hesitate to reach out at contact@neen.ro or whatsapp 0749 404 814.
💙 We’re here to help!
Whether it’s the fun flavors for kids or the gentle yet effective whitening gels for adults, every neen product is designed to put your smile and health first.
